Privacy Notice

1. Introduction

SmarTrade Trading Investment ("SmarTrade," "we," "our," or "us") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and date of birth
• Government-issued identification documents (for KYC verification)
• Residential address and proof of address
• Financial information (bank account, payment details)
• Employment and income information
• Trading history and transaction records

2.2 Automatically Collected Information

• IP address, browser type, and device information
• Login timestamps and activity logs
• Cookies and similar tracking technologies
• Trading patterns and platform usage data

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our trading platform services
• Verifying your identity and complying with KYC/AML regulations
• Processing transactions and managing your account
• Detecting and preventing fraud, money laundering, and security threats
• Sending important notices, updates, and security alerts
• Improving our services through analytics and research
• Complying with legal obligations and regulatory requirements
• Marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, identity verification, customer support)
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing your information

We do NOT sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for data transmission
• Two-factor authentication (2FA) for account access
• Cold storage for 95% of cryptocurrency assets
• Regular security audits and penetration testing
• Employee access controls and confidentiality agreements

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at customersupport@smartrade.ca

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Cookies help us:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Detect and prevent fraudulent activity

You can manage cookie preferences through your browser settings. Note that disabling cookies may limit platform functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by regulatory authorities, to protect your information when transferred internationally.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Notice periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.